Returns & Refunds

Intimates are personal, so our return rules protect every customer. You have 30 days from delivery to send back items that are clean and unworn.

Is my item eligible?

Returns are accepted within 30 days of delivery for items that have only been tried on over underwear, have not been washed or altered, still carry their tags, and keep any hygiene strip in place. Items marked final sale cannot be returned.

Requesting a return

Send us the contact form with the topic “Return request”. Tell us your order number, the email used at checkout, and which items you would like to return. We record the request and send the return address and steps. Parcels sent without an approved request may be refused.

Return postage and processing

You arrange and pay for return postage unless we shipped the wrong or a faulty item. A $9.99 processing fee is taken from the refund for each mailed return. We recommend a tracked service and keeping the receipt until your refund shows up.

When will I get my money back?

We inspect returns within 7 business days of arrival. Approved refunds go to the PayPal account or card used for the order, and PayPal usually shows the credit within 5 business days after that. Original shipping fees are refunded only when the mistake was ours.

Swapping a size or color

We don’t exchange items directly. Start a return for the piece that did not fit, then place a new order for the size or color you want while it is in stock.

Faulty or wrong items

If a strap, clasp or seam fails, or you received something you didn’t order, choose “Item issue” on the contact form within 30 days of delivery and attach photos. We replace or refund these items at no cost to you, including return postage.

Before opening a dispute

Talk to us first so we can review the order. A PayPal case usually takes longer, and a dispute does not replace the return steps above.